Internal Comcast documents leaked and posted on Reddit contain instructions to “immediately” transfer customers who ask about network neutrality, Netflix (with whom Comcast has been ensconced in a long battle) or the telecom’s new and unpopular data caps unrolled in several states (not yet in California) to a special customer service division called “The Customer Security Assurance (CSA) Team”.
The CSA team, per Comcast’s website, was established to provide a “safe and secure online experience for Comcast customers”.
The document does not establish how a Comcast customer threatens the safety and security of their online experience by asking regular customer service about net neutrality or the new data caps.