Special Customer Service For You

 

Internal Comcast documents leaked and posted on Reddit contain instructions to “immediately” transfer customers who ask about network neutrality, Netflix (with whom Comcast has been ensconced in a long battle) or the telecom’s new and unpopular data caps unrolled in several states (not yet in California) to a special customer service division called “The Customer Security Assurance (CSA) Team”.

security

The CSA team, per Comcast’s website, was established to provide a “safe and secure online experience for Comcast customers”.

The document does not establish how a Comcast customer threatens the safety and security of their online experience by asking regular customer service about net neutrality or the new data caps.

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