Tag Archives: customer service

Special Customer Service For You

 

Internal Comcast documents leaked and posted on Reddit contain instructions to “immediately” transfer customers who ask about network neutrality, Netflix (with whom Comcast has been ensconced in a long battle) or the telecom’s new and unpopular data caps unrolled in several states (not yet in California) to a special customer service division called “The Customer Security Assurance (CSA) Team”. Continue reading Special Customer Service For You